Return & Refund Policy – 30 Days Money Back Guarantee
You can quickly return the Prelax breast pump under the following conditions:
- The purchase date has not passed 30 days
- The item is brand new, in original condition, and in original packaging.
- All original tags/labels/seals are attached, intact and unbroken.
- The original packaging is undamaged.
- The product and its parts are not broken.
Damaged items may not qualify for a refund. A receipt or any proof of purchase is required to complete your return.
Prelax will refund all your money if you still wait to receive the order within 30 days. But, firstly, our team of professionals will inspect it & process your refund. The money will be refunded to your original payment method during the purchase.
Remember one thing, after 30 days, you will no longer be eligible & won’t be able to receive a refund.
Steps for returning:
- Please send your request to INFO@BREASTPUMP.SG or contact us at this number+65 9171 9103 to start the return process & obtain an RMA number. A return will only be accepted with an RMA number.
- Please provide your order number, order date & a brief note on why you request a refund or return.
- Prelax will respond to let you know if your refund or return request has been approved.
- Once your refund request is approved, please return the product to Customer Care at the address provided to you. You are responsible for all shipping charges during shipping, and we recommend ensuring the shipment covers any possible losses or damage.
- Ensure that the RMA number is written on the outside box you receive from customer care.
6-months warranty included. There will be no warranty coverage for the following damages:
Late or missing refunds
- Pump damage due to liquid/breast milk entering the pump. Always keep the inside of the silicone diaphragm DRY, or else the liquid/breast milk will enter the pump during use.
- Damaged pump due to charging with a non-original cable. Charge the pump using the original cable ONLY. External cables can damage the pump.
Orders placed on our website cannot be cancelled after they have been sent to our warehouse for immediate processing. If your mind is changed after placing an order, you can return it under our Returns Policy (see above). But remember, if you reject your parcel upon delivery, you will be charged.